Customer Journey
1. Discover
Explore PH Grand Piano, PH Bow Grand Piano and PH Upright Piano. Download spec sheets and finishes. Visit our Copenhagen showroom or book a video walk-through. Typical lead time from order: 16–24 weeks (TBC) Contact us
2. Consultation
Meet a specialist in the showroom or in an online meeting. We review room acoustics, placement, access, finishes and usage. You’ll receive a written summary within 48 hours (TBC) with next steps.
3. Configure
Define materials and details: metals (brass/chrome), leather banding colour, wood species, frame accents (TBC). We provide physical swatches and/or digital renders (TBC) so you can approve confidently.
4. Craftsmanship
Production begins in Europe. Key highlights include European action and hand-finished frame details. You’ll receive progress updates at ~30/60/90% (TBC) with photos or short videos. Read more about craftsmanship
Before shipping, you confirm the final set-up: finishes, serial, QC photos. After approval, change requests may be limited and may incur fees (TBC). Payment milestone: 50% deposit at order / 50% pre-shipment (TBC).
5. Approve
Worldwide white-glove delivery. We plan access, floor load and route in advance; crate size/weight (mm/kg TBC). Installation includes placement and first tuning (TBC). Insurance and typical transit times are provided by region (TBC).
6. Delivery &
Installation
We recommend tuning twice in the first year, then annually (TBC). In-house service is available; up to 10-year warranty (TBC) - coverage and geography to be confirmed. Spare parts and finish-care guidance are included (TBC).